Refunds & Returns
REFUND POLICY
CANCELLATIONS/MODIFICATIONS
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at mail.encantodesign@gmail.com to see if a modification can be made.
DAMAGED ITEM
During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report to info.encantodesign.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email.
Returning the damaged product is not required. Our customer support team will be more than happy to offer you a full, free replacement of the damaged product(s) or a full refund through your original payment method.
Note: We are not responsible for any damage caused to the product due to incorrect use.
NON-REFUNDABLE ITEMS
Gift Cards.
RETURNS
We always aim to ensure that our customers love our products, but if you do need to return an order, we’re happy to help.
You can simply email us directly at info.encantodesign.com within 30 days of receiving your order and we’ll guide you through our hassle free returns policy.
Please note that during Black Friday / Cyber Monday / Christmas Sales, we offer an extended 60-day return window. If you need to return an order placed during this period, please contact us within 60 days of receiving your order, and we'll be happy to assist you with the return process. Thank you for choosing our store.
REFUNDS
To be eligible for a refund of an undamaged product, you must return your order. Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.
RETURN SHIPPING COSTS
You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. Using a trackable shipping service is mandatory - if you do not use a trackable shipping service, we will not be able to proceed with the refund.
WRONG ADDRESS
Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.
In these situations, we can attempt to modify the shipping address to reroute the item back to you, but only if you cover the shipping costs.
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.
If you have any further questions, please contact us at info.encantodesign.com
CANCELLATIONS/MODIFICATIONS
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at mail.encantodesign@gmail.com to see if a modification can be made.
DAMAGED ITEM
During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report to info.encantodesign.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email.
Returning the damaged product is not required. Our customer support team will be more than happy to offer you a full, free replacement of the damaged product(s) or a full refund through your original payment method.
Note: We are not responsible for any damage caused to the product due to incorrect use.
NON-REFUNDABLE ITEMS
Gift Cards.
RETURNS
We always aim to ensure that our customers love our products, but if you do need to return an order, we’re happy to help.
You can simply email us directly at info.encantodesign.com within 30 days of receiving your order and we’ll guide you through our hassle free returns policy.
Please note that during Black Friday / Cyber Monday / Christmas Sales, we offer an extended 60-day return window. If you need to return an order placed during this period, please contact us within 60 days of receiving your order, and we'll be happy to assist you with the return process. Thank you for choosing our store.
REFUNDS
To be eligible for a refund of an undamaged product, you must return your order. Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.
RETURN SHIPPING COSTS
You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. Using a trackable shipping service is mandatory - if you do not use a trackable shipping service, we will not be able to proceed with the refund.
WRONG ADDRESS
Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.
In these situations, we can attempt to modify the shipping address to reroute the item back to you, but only if you cover the shipping costs.
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.
If you have any further questions, please contact us at info.encantodesign.com